# Bottles or boxes? Get supply request quantities right Check the product, package size and quantity before requesting cleaning supplies. A shared counting rule helps the site team and office arrange the right delivery. A cleaner needs twelve bottles. The office receives a request for twelve boxes. Both people are talking about the same product, but they are counting different units. Before sending a supply request, establish what one package contains and how many packages are needed. The JobLog24 employee app uses whole packages. The quantity only makes sense alongside the product’s packaging description. ## Identify the product before counting Open the supply request from the correct work order and check the site. Select the product from the list, then read its packaging description. A bottle, a box of twelve bottles and a box of twenty packs represent different quantities. Check the item code when products have similar names. The office maintains product names, suppliers, item codes and packaging descriptions under Settings → Products. If a description leaves the unit unclear, ask the office to check it before submitting. Employees should not have to guess what one item in the quantity field represents. ## Convert the requirement into whole packages For a simple example, suppose the selected product comes in boxes of twelve bottles. A requirement for twenty-four bottles means two boxes. Enter 2 packages, not 24. If there is any risk of confusion, add a note saying two boxes, twenty-four bottles in total. The note explains the intended quantity; it does not replace checking the selected product. If the site only needs six bottles, do not assume that half a package can be requested. The employee app uses whole packages. Ask the office to decide on an appropriate quantity or a suitable product supplied as individual units. This is an operational decision, not an automatic conversion performed by the app. ## Read the completed request as a delivery instruction The product image shows paper towels described as Box of 20 packs, with a quantity of 2. Read together, those values mean two boxes containing forty packs. Reading only the number would leave the office without enough information to understand the request. Apply the same check to every line. Include the required delivery date in the note when it matters to the site. Please replenish before Friday expresses a request; it does not confirm a delivery appointment. You need an internet connection to send a new supply request. ![Read the completed request as a delivery instruction](/assets/product/en/13-material-request-filled.png) ## Resolve unusual quantities before arranging delivery The office should review the site, product and package quantity in the request detail. When a quantity looks unusual, ask a specific question: do you mean three boxes or three bottles? Record the clarification with the request before arranging delivery. Avoid relying on a separate conversation that another planner cannot find. Consider this fictional training example. An employee enters 12 against a box of twelve bottles, intending to request twelve bottles altogether. The request represents 144 bottles. The office agrees one box with the employee and checks the corrected request. The useful lesson is the counting rule, not an assumption that a large request must always be wrong. ## Check what arrives, then check what is charged At delivery, compare the actual products and packages with the request. Record any difference precisely: which product, how many packages were agreed and how many were handed over. Do not confirm a complete delivery if it has not taken place. Ask the office to arrange the appropriate follow-up for any outstanding quantity. Before turning supplies into an invoice, review quantities and selling prices separately. Employees do not choose a selling price when making a new app request. The office checks prices through the product selection. A missing price differs from a deliberately recorded zero price. The right number of boxes does not by itself establish that the invoice is correct. ## Give the team one consistent counting rule Use the same wording on site and in the office: I am requesting this many of this package. Ask a new employee to read back one completed request before working independently. This also helps a replacement cleaner who does not yet know the site’s usual supplies. JobLog24 connects the request, delivery assignment and delivery record. Explore the supplies solution below for that workflow, or use the tour to see how the office and employees work together. These checks are practical working agreements. They do not imply automatic stock calculations or purchasing recommendations. ## Takeaway Read the product, package contents and package quantity together. Resolve uncertainty before delivery, then review selling prices and invoicing separately. ### Should I enter bottles or boxes? Use the package described by the selected product. If it says box of twelve bottles, a quantity of 2 means two boxes containing twenty-four bottles. ### What if the site needs less than a whole package? Ask the office to agree the quantity or select a suitable product supplied in smaller units. The employee app uses whole packages. ### Does a requested delivery date confirm the delivery? No. A date in the note tells the office when supplies are needed. The office still needs to review the request and arrange delivery. ## Related pages - [From a site supply request to a confirmed delivery](/solutions/supplies-on-site) - [An employee app for work orders, time and instructions](/solutions/employee-app) - [See how the office and employees work together](/how-it-works) JobLog24 · 2026-10-30T06:07:05.642Z · Reviewed: 2026-10-30 · Handboek 1.4; roadmap 1.1; review 2026-10-30