A cleaner has photographed an issue at a site, but the office cannot find the picture. The job itself may already be visible or marked complete. Treat the photograph as a separate item to check: capturing an image, sending it and receiving it against the correct visit are different steps.
Agree which visit you are checking
Start with the job number, site and date. Ask the employee to read those details from the job on their phone while the office opens the same visit. At a regularly cleaned site, neighbouring dates can look very similar. Check the intended visit before requesting another upload.
Establish what the employee actually did. Was the photograph taken but not sent? Was an upload attempted? Did an error appear? Record the wording of any message. Saying that the photo is done is not enough to establish whether it reached the office.
Use the photo action on the relevant job
The employee app provides Add photo from the work order. Check the site and date before using it. The product image shows where that action is available; it does not demonstrate a completed upload.
Give the image useful context with a short explanation. Identify the room or area, describe what can be seen and say when it was noticed. Keep observations separate from assumptions: an image of a mark on a wall does not establish who caused it.
The job sheet shows the site, appointment and controls for time recording, tasks, photos and the logbook. This capture shows a separate demonstration moment.
JobLog24 with example data.Check connectivity without assuming delivery
Uploading a photograph requires an internet connection. A previously loaded work order may still be usable when reception drops, but this does not mean a new image can reach the office offline. A completed job status is not confirmation that an attachment arrived.
If an upload fails, keep the photo on the device where possible and tell the office. Do not rely on a guaranteed background upload. Once reception returns, first ask whether the image has already arrived. Resend only the missing attachment, using the same job context.
Confirm that the received picture opens
The office should open the image against the relevant job or its logbook and check that it matches the reported situation. Checking the actual received picture together is clearer than relying only on a message on the employee’s phone.
If it is still missing, give the administrator the job number, date, app used and error message. State whether the accompanying note arrived. Do not sign out or clear app or browser data while there are local changes whose receipt has not been confirmed. This protects information still awaiting follow-up.
Example: a mark on a stairwell wall
Imagine a cleaner notices a mark on a stairwell wall during the morning visit. They take a photo, but sending it produces a connection error. The office checks the time record separately from the missing image. Nobody creates a second cleaning job just to attach the photograph.
When reception returns, the cleaner asks the office to check for the image. It has not arrived, so they add it to the same visit with a note identifying the first-floor stairwell and the morning observation. The office opens the picture and confirms receipt. This is an illustrative scenario, not a customer case study.
Decide what happens after receipt
Receiving a photo confirms that information is available. It does not automatically create corrective work or prove that an issue has been resolved. Agree who will assess the observation and whether any action is required.
For follow-up, create a separate task with an owner and date, referring clearly to the job and report. Automatically linked corrective workflows and shareable completion reports are separate roadmap extensions. The immediate objective is simpler: get the right image to the right visit and make responsibility for the next step clear.
Common questions
Does completing a job confirm that its photo arrived?
No. Job status and photo upload are separate results. Check that the image opens against the intended visit and ask the office to confirm receipt.
Should I create another job for a missing attachment?
No. Check the existing visit and add the missing image there when the connection is working. A second job is not a remedy for a failed photo upload.
Will a failed upload automatically finish later?
A photo upload is not a guaranteed background task. Keep the image on the device where possible and check with the office before deciding whether to send it again.
Handboek 1.4 / roadmap 1.1 / review 2026-11-04